Support · Self-service
Help centre
Fixes for the questions we get most. Support replies within one working day.
Getting started
How do I record my first run?
Add a vehicle in Garage, open Record, allow location access, then press Start. Put the phone in a mount or your pocket and drive. Press End when you arrive to see the summary.
Do I need an account?
On web, you can start with a guest session. It uses a Firebase anonymous identity. Create or link an account before using crew features or keeping access across sign-in methods.
Can I use Revada as a passenger or on a motorcycle?
Yes. Any vehicle works. Set the vehicle type in Garage to keep your drive records organised.
Recording and GPS
Why did my run stop recording?
Recording usually stops because of battery saver, or because location access was turned off. Set location to Always, turn battery saver off for Revada, and do not close the app during a run.
My trace looks jagged or cuts corners.
GPS is weak in tunnels, underpasses, malls and tight city streets. Raise the recording rate in Settings and keep the phone away from metal.
The distance looks wrong.
Distance comes from GPS, so a weak signal reads low. Compare it with your odometer and treat our numbers as estimates.
Privacy and sharing
Who sees my runs?
Nobody by default. A run can be private or shared with one crew. Change its visibility on the run, or choose a default in Settings.
How do I hide my home address?
Keep a run private if you do not want crew members to see it. Review every shared run before you post it, especially trips that start or end near home.
How do I delete a run or my account?
Open the run from Runs and delete it, or delete your whole account in the mobile app under Settings, Delete account. Deleting your account removes your runs, garage and crew membership.
Crew
How do I join a crew?
Open Crew, pick a crew and press Join. Crew features need an account, so guests are asked to sign in first.
Someone posted false reports or harassing content.
Use Report on the post, then tell support the username and time. We remove posts and suspend accounts that break the rules.
Account and troubleshooting
I can't sign in.
Check your email and password, then reset the password if needed. A guest session is separate from another signed-in account, so link an account from the guest session before switching.
The app looks broken or a screen is blank.
Reload the app, then update to the latest version. If it keeps happening, tell support your phone model, its software version and what you tapped.
Will my prototype data carry over?
We plan to keep your account and runs, but this is an early build. Export anything important from Profile so you have your own copy.
Policies
Read the terms of use and privacy policy.